International Journal of Computer Applications
Foundation of Computer Science (FCS), NY, USA
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Volume 74 - Issue 14 |
Published: July 2013 |
Authors: Sharad Kumar Singh |
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Sharad Kumar Singh . XML based Interactive Voice Response System. International Journal of Computer Applications. 74, 14 (July 2013), 31-35. DOI=10.5120/12955-0078
@article{ 10.5120/12955-0078, author = { Sharad Kumar Singh }, title = { XML based Interactive Voice Response System }, journal = { International Journal of Computer Applications }, year = { 2013 }, volume = { 74 }, number = { 14 }, pages = { 31-35 }, doi = { 10.5120/12955-0078 }, publisher = { Foundation of Computer Science (FCS), NY, USA } }
%0 Journal Article %D 2013 %A Sharad Kumar Singh %T XML based Interactive Voice Response System%T %J International Journal of Computer Applications %V 74 %N 14 %P 31-35 %R 10.5120/12955-0078 %I Foundation of Computer Science (FCS), NY, USA
The paper presents the architecture of a web based interactive voice response system using Voice XML. The paper includes a discussion on the architecture of the IVR system, its components, and a detailed description of the functionality of VXML Interpreter and its use in IVR systems. It also describes the integration of VXML Interpreter, CCXML Interpreter and the related media & telephony resources. Finally it presents performance measurement techniques and technical proposal for increasing the performance of such a system.