Abstract

This paper investigates the relationship between e-governance and workflow systems which are seen as a tool for improving government processes. The study is based on a real case at the 'Centre Régional d'Investissement' (CRI) of Marrakech, Morocco. The CRI is a government institution entrusted to coordinate various investment projects at the regional level. This paper presents the implementation of a workflow based platform called Flex-Flow that is intended to implement various administrative procedures and improve the efficiency of administrative services at the CRI.

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