Abstract

In high-density urban environments, small eateries often experience significant congestion during peak hours, leading to prolonged waiting times, reduced operational efficiency, and diminished customer satisfaction. Existing queue management systems are often expensive, hardware- dependent, or unsuitable for small-scale businesses. This study proposes ReadyPing, an affordable, IoT-enabled and WhatsApp-integrated alert system that notifies customers when their orders are ready for collection. By leveraging mobile-first communication and minimal setup, ReadyPing aims to optimize collection flow, reduce crowding, and enhance the customer experience.

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